Situational Analysis

Through our evaluation of information flow at an Ambulance Services Company, we quickly identified vital processes and antiquated systems that were increasingly degrading operations as the company grew. As dispatching challenges mounted and open A/R balances continued to increase, we moved quickly to evaluate and select new dispatching and billing software packages. Leveraging these new tools, we redefined processes and provided implementation support and company-wide training and change management protocols. Since employing ShapeConnect's iCIO services, the organization has tripled its gross revenue with minimal need to increase overhead costs.

Client Deliverables

• Evaluated and selected the Traumasoft platform
• Implemented new billing software
• Modernized PCR Information flow

Process Simplification

• Replaced the dispatching software to improve efficiency of internal operations.
• Reduced the number of calls into the dispatch office by 80%.
• Added GPS to their fleet to enable real-time communication and send trip information directly to the ambulances.
• Reduced the time for a trip from "transport to billed" from 21 days to 3 days, enabling them to get paid faster and increasing cash flow.

Winning Results

• 3x Revenue growth
• Consolidated 9 software tools into 2 fully integrated platforms delivering automation and financial visibility.
• Helped recover over $500,000 in open Accounts Receivables with accurate financial visibility from new software.
• Defined KPIs for the billing department and setup automation in the new software to trigger invoices and follow-up notifications.

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